A BUTLER & Sons Ltd

Privacy Notice

BACKGROUND:

A Butler & Sons Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

  1. Information About Us

    A Butler & Sons Ltd is a Limited Company registered in England under company number 00147485.

    Registered address: Suite 3 Galley House, Moon Lane, Barnet EN5 5YL.
    Main trading address: 45 Theobalds Road. London WC1X 8SP.
    VAT number: 232217307
    Data Protection Officer: Mr J Caldwell.
    Email address: [email protected].
    Telephone number:0330 100 5313
    Postal address: 45 Theobalds Road, London WC1X 8SP
    We are a member of the Guild of Architectural Ironmongers and Master Locksmiths Association.

  2. What Does This Notice Cover?

    This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

  3. What Is Personal Data?

    Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

    Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

    The personal data that we use is set out in Part 5, below.

  4. What Are My Rights?

    Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

    1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 13.
    2. The right to access the personal data we hold about you. Part 11 will tell you how to do this.
    3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 13 to find out more.
    4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 13 to find out more.
    5. The right to restrict (i.e. prevent) the processing of your personal data.
    6. The right to object to us using your personal data for a particular purpose or purposes.
    7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
    8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
    9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way

    For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 13.

    It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed.

    Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

    If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 13.

  5. What Personal Data Do You Collect and How?

    Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We do not collect any personal data relating to children

     

    Data CollectedHow We Collect the Data
    Personal and identity information including name and title.As provided by yourself, your company or a third party in paper or electronic form.
    Contact information including address, telephone numbers and email and social media addresses.As provided by yourself, your company or a third party in paper or electronic form.
    Business information including company name, contact information, job title, profession and qualifications.As provided by yourself, your company or a third party in paper or electronic form.
    Payment information including bank account and payment card information.As provided by yourself, your company or a third party in paper or electronic form.
    Profile information including any previous order history, product enquiries and preferences.As provided by yourself, your company or a third party in paper or electronic form.
    Data from third parties including contact and profile information.As provided by yourself, your company or a third party in paper or electronic form.
  6. Cookies And Tracking

    Cookies are small data files placed on your computer or device when you visit a website. They are widely used by providers to make websites work better and more efficiently for users. Our website uses cookies.

    We use a number of services on our website, these include, but are not limited to the services shown below. Each of these services require the use of cookies. These cookies help by recognising your device or your computer when it visits our website again.

    Both A Butler & Sons Ltd and our service providers collect and store information, this may be by way of cookies so that we can track users, track how users interact with our site, serve targeted remarketing adverts and gather demographic information that will help us market better in the future.

    You are in control. You can control cookies at an individual level by way of cookie settings on your web browser. Browser manufacturers provide help pages relating to cookie management in their products.

    Turning cookies off may result in a loss of functionality when using our website. If you would like further information about the cookies we use on our website, please get in touch.

    Google Analytics – Includes anonymous tracking of your movements through our website including pages visits, time on site and how you found us.

    Hotjar – Includes anonymous tracking of your movements through our website, including click and mouse movements.

    A1 WebStats – Anonymously matches IP addresses to companies to enable us to see what organisations have visited our website.

  7. How Do You Use My Personal Data?

    Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:

    What We DoWhat Data We UseOur Lawful Basis
    Administering our business.Name, postal and email address, social media addresses, telephone numbers, job titles, professional qualifications and company information. Order history and product preferences.Legal obligation
    Supplying our products and services to you.Name, postal and email address, social media addresses, telephone numbers, job titles, professional qualifications and company information. Order history and product preferences.Contract
    Managing payments for our products and services.Bank account and payment card information.Contract
    Personalising and tailoring our products and services for you.Order history and product preferences.Contract
    Communicating with you.Name, postal and email address, social media addresses, telephone numbers, job titles, professional qualifications and company information. Order history and product preferences.Contract. Consent
    Supplying you with information by email, via social media, or post that you have opted-in-to (you may opt-out at any time by contacting us using the details in Part 11.)Name, postal and email address, social media addresses, telephone numbers, job titles, professional qualifications and company information. Order history and product preferences.Contract. Consent

    With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message, post or via social media with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

    We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 13. If necessary, to fulfil our legal obligation or contract with you, we may share your personal data with third parties, such as manufacturers involved in fulfilling our legal obligation or contract with you.

    If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

    In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

  8. How Long Will You Keep My Personal Data?

    We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

    Type of DataHow Long We Keep It
    Personal and identity Information including but not limited to name and title.Up to 10 years.
    Contact information including address, telephone numbers, email and social media addresses.Up to 10 years
    Business information including company name, contact information, job title, profession and qualifications.Up to 10 Years.
    Payment information including bank account and payment card information.Up to 10 Years.
    Profile information including any previous order history, product enquiries or preferences.Up to 10 Years.
    Data from third parties including contact and profile information.Up to 10 Years.
  9. How and Where Do You Store or Transfer My Personal Data?

    We will store or transfer some of your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.

    We will store or transfer some of your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, GDPR, and/or to equivalent standards by law.

    The security of your personal data is essential to us and to protect your data, we take a number of important measures, including the following:

    • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
    • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
  10. Do You Share My Personal Data?

    We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

    If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

    In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

    We may share your personal data with other companies in our group. This includes our holding company and its subsidiaries.

    We may sometimes contract with third parties to supply products and services.

    If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

    If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 8.

  11. How Can I Access My Personal Data?

    If you want to know what personal data, we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

    All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 13.

    There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

    We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

  12. Other Websites

    Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

  13. How Do I Contact You?

    To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

    Data Protection Officer: Mr J Caldwell
    Email address: [email protected].
    Telephone number: 0330 100 5313.
    Postal Address: 45 Theobalds Road, London, WC1X 8SP.

  14. Changes to this Privacy Notice

    We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

    Our current Privacy Notice will be available on our website.

    This Privacy Notice was last updated in August 2019.

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